Privacy Policy

Last updated: 15 February 2025  |  Effective date: 15 February 2025

This Privacy Policy describes how Capitensya ("we", "us", or "our"), operating at capitensya.com, collects, uses, and shares information about you when you use our website and services. By using capitensya.com, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email address, message content).
• Subscribe to any newsletter or notification service we may offer.
• Correspond with us by email at info@capitensya.com.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including:

• IP address and approximate geographic location (country/region level).
• Browser type, version, and operating system.
• Pages visited, time spent on pages, and navigation paths.
• Referring URL (the page that linked you to our site).
• Date and time of your visit.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries submitted through our contact form.
• Improve and optimise the content and performance of our website.
• Understand how visitors use our site to enhance user experience.
• Detect, prevent, and address technical issues or security threats.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may use trusted third-party services (e.g. web hosting, analytics) that process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@capitensya.com. We will respond within 30 days.

7. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete that information promptly.

8. International Data Transfers

If you are accessing our website from outside the country where our servers are located, your information may be transferred across borders. By using our site, you consent to this transfer. We take reasonable steps to ensure that your data is treated securely and in accordance with this policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of the website after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@capitensya.com
• Website: capitensya.com